Terms and Conditions Agreement

This document defines the terms and conditions for you (“you” and “your”) when you use Paysend Global Transfer services and features as described in these terms, as may be amended from time to time, as an individual. If you are using Paysend Global Transfer services for your business, please check the Terms for Business Users.

When you create an account with Paysend Global Transfer, you enter into an agreement with Paysend Global Transfer LLC, a company registered in Hong Kong at the address 93 Hau Wong Rd, under legal person code 303649651, having electronic money license No. 3578 issued by the Bank of Communications (Hong Kong) on 2018/05/25 (“Paysend Global Transfer”, “we”, “us” and “ours”).

The terms mentioned in this document constitute the core agreement between you and Paysend Global Transfer. By accepting these terms and applying for an account, you confirm that you have read and understood these terms in English language. Any translations of this document that we may provide are only for your convenience and should not be taken as binding.

Here you may find information about:

• How to create an account with Paysend Global Transfer
• What you can do with your account
• How you can make transactions using your account
• When and how you can cancel a transaction and request a refund
• What to do if you encounter problems connected with Paysend Global Transfer’s services
• How to keep your account secure
• How to close your account
• How to contact Paysend Global Transfer

What is Paysend Global Transfer?

Paysend Global Transfer is an electronic money institution supervised by the Bank of Communications located at 93 Hau Wong Rd, Hong Kong.

By obtaining Paysend Global Transfer membership and using Paysend Global Transfer you may be eligible to:

• Create an electronic money account which you can use to send and receive money through various available payment services
• Exchange money in different currencies
• Get cashback when you use Paysend Global Transfer card to pay our partners for goods and/or services
• Get extended warranty for purchased electronics when you use Paysend Global Transfer card
• Use Paysend Global Transfer Card to pay for goods or services or withdraw cash from ATMs
• Use Paysend Global Transfer Pay to pay for goods or services in select online shops

The availability of these services may be subject to additional requirements or restrictions as explained in these terms or the additional terms applicable to the specific products. If you want to learn about other Paysend Global Transfer products and read the terms applicable to those, please check: https://www.paysend.com/terms-and-conditions/

Subscription fees

You will be charged a subscription fee based on the pricing plan you choose. The subscription fee may be charged monthly, quarterly or annually, depending on your subscription model. The pricing plans and what they include, as well as any additional fees which may apply, can be found on the pricing page.

Additional fees will always be shown on your Paysend Global Transfer app before you approve the relevant action. You also have the option to unsubscribe from a pricing plan by contacting Paysend Global Transfer or by using the “unsubscribe” button on the Paysend Global Transfer mobile app.

If you remain unsubscribed for 3 months, your account may be suspended or terminated by Paysend Global Transfer without sending an additional notice in advance.

The monthly subscription fees and other charges will be deducted from your accounts automatically. We may deduct due fees or charges from your accounts in currencies other than EUR. If none of your accounts have sufficient funds to cover the charges, we have the right to deduct these charges from your future Paysend Global Transfer Account balance, change your subscription plan to the free plan, enforce payment through debt collection, and pursue other legal remedies.

How to achieve Paysend Global Transfer?

In order to use our services, you have to register and open a Paysend Global Transfer Account. You can only have one Paysend Global Transfer Account at a time.

Requirements to apply for a Paysend Global Transfer Account:

• Be 18 years old or over
• Be the resident of a country other than those listed here

When you apply to open an account, we will need to confirm your identity. We do this by automatically checking a photo of your valid identity card, driver’s license, passport, or residence card and matching that with a photo of your face.

If you have legitimate reasons for being unable to provide the requested identity documents, contact us by sending an e-mail to [email protected].

3. How to achieve Paysend Global Transfer?

In order to use our services, you have to register and open a Paysend Global Transfer Account. You can only have one Paysend Global Transfer Account at a time.

There are only two requirements to apply for a Paysend Global Transfer Account:

• Be 18 years old or over
• Be the resident of a country other than those listed here

When you apply to open an account, we will need to confirm your identity. We do this by automatically checking a photo of your valid identity card, driver’s license, passport, or residence card and matching that with a photo of your face. We may not be able to accept certain documents as proof of ID, depending on the country where it was issued. You will be informed about which documents can be accepted during your application process.

If you believe that you have legitimate reasons for being unable to provide the requested identity documents, you may contact us by sending us an e-mail at [email protected]. In this case, you should explain in your e-mail the reasons for not being able to provide the identity documentation that is required during onboarding. Our onboarding team will consider the special conditions applicable to your case and if we consider that you have credible and legitimate reasons, we will provide you with alternative ways to verify your identity. In such cases, you may be given additional time to provide the traditional forms of identity documentation, and certain restrictions and limitations may apply to your usage of our services until you do so.

We may also ask you to send us additional copies or scans of certain documents before or after you are registered for a Paysend Global Transfer Account. Please check our Privacy Policy to find out more about how we collect and process your information and what we do with it.

If you are using our services through Paysend Global Transfer's business partners which have your confirmed identity details, you may be required to perform face verification when you log in through the Paysend Global Transfer mobile app. Doing so will allow you to benefit from the full range of our services that are available to you and you will begin to be charged the monthly subscription fee based on your subscription model, starting from that date.

The documents that you provide must be legible and visible, without any damage, cover, hidden data, or signs of modification. If a document you have provided to Paysend Global Transfer expires, you must supply Paysend Global Transfer with a new and valid version of that document.

We may refuse your application to register if we have significant reasons for it. Even though we always document the reasons for such refusal, we are not obliged to reveal them to you due to regulatory requirements.

By registering, you confirm that the data provided during the registration process is up-to-date and correct. If any of the information you provide us during registration changes after your account is created, you should notify us as soon as possible.

4. Paysend Global Transfer Account and App

Our main service is Paysend Global Transfer Account, which is a payment account created for all users following registration.

When you receive money in your Paysend Global Transfer Account, Paysend Global Transfer issues electronic money in the same value for you. You can hold electronic money in your Paysend Global Transfer Account and use the Paysend Global Transfer Account for other payment services which will be described below. You will be able to hold funds in different currencies we offer. Here is the current list of available currencies.

By using the Paysend Global Transfer App, you can make use of a variety of our services, subject to your eligibility for them. These include the ability to:

• Access your Paysend Global Transfer Account
• Transfer funds to other accounts
• Exchange currencies
• Check your balance and transaction history
• Change your phone number or address
• Order a Paysend Global Transfer Card or change its delivery address

The Paysend Global Transfer App is available via Google Play, Huawei App Gallery, or Apple App Store.

5. Paysend Global Transfer Transactions

Whenever you send or receive money, exchange currencies, or use your Paysend Global Transfer Card to make a payment, you are making a transaction.

As a financial institution, we are obliged to check each transaction and do our best to ensure that:

• None of the transactions occurring through Paysend Global Transfer are fraudulent, illegal, unauthorized, or against anti-money laundering or terrorist financing regulations.
• The source of the funds involved, or the underlying legal reasons for the transactions, are clear and not suspicious.
• The amount, number, or frequency of the transactions are not suspicious, taking your spending pattern as well as other circumstances into consideration.

We may ask you to provide additional information or documentation relating to your transactions if we consider it necessary to ensure that your transactions comply with the above criteria.

If Paysend Global Transfer reasonably suspects any issues, your transaction may be delayed or refused. In such cases, we may also suspend your access to part or all of our services. As long as we are legally and technically able to do so, we will inform you about the refusal of your transaction and the underlying reasons as soon as possible.

We also reserve the right to reverse a transaction that has already been processed if there has been a mistake or technical error in the fundamentals of the transaction order, such as the amount, exchange rate, recipient, limits, etc.

Paysend Global Transfer may use intermediary institutions to provide transaction services, such as top-ups or fund transfers. Paysend Global Transfer is not liable for any delays or errors resulting from technical issues or malfunctions on the intermediaries' side.

Your ability to make transactions may be restricted or suspended due to our responsibility to mitigate money laundering or terrorist financing risks, where permitted under applicable laws and regulations. These restrictions may include limits on the amount, type, or number of transactions or transactions to and from certain countries.

If we determine, or have reasonable grounds to believe, that you are misusing or unfairly exploiting benefits or promotional offers—whether provided by Paysend Global Transfer or third parties—through the use of our services or products, we may restrict your access to certain services. These measures may be necessary to protect Paysend Global Transfer and its customers from adverse outcomes, such as increased operational costs or transaction limitations imposed by other financial institutions.

Paysend Global Transfer keeps records of all your transactions. You can view them and download statements of your account movements using the Paysend Global Transfer App.

(a) Adding Funds (Top-Up)

You can top-up your Paysend Global Transfer Account using the Paysend Global Transfer app in any of the numerous currencies offered. There are several top-up methods available. Top-up is free up to the limit specified in your subscription plan. The top-up fee (if any) will be displayed in the app when you are making the transaction.

You can top-up your account only with a payment instrument (for example, a card) issued under your name.

You can also receive funds from outside of Paysend Global Transfer by using the IBAN corresponding to your account in the desired currency. Such transactions are not counted towards your free top-up limit.

Paysend Global Transfer strives to always comply with applicable laws and regulations as well as orders, decisions, and rulings received from law enforcement agencies, prosecutors, supervisory institutions, or courts. At times, this may lead to Paysend Global Transfer blocking or transferring funds without your explicit consent. In such instances, we will inform you about the underlying reasons, to the extent permissible by relevant applicable laws and regulations.

(b) Transferring Funds

You can transfer funds locally or internationally from your Paysend Global Transfer Accounts by using several methods, including SEPA and SWIFT. You can choose to cover the transfer fees or split the fees with the recipient.

Please be careful when entering the transaction amount or the recipient details and make sure the recipient is trustworthy. You are responsible for ensuring that the transaction details are accurate. If the transaction details are inaccurate or insufficient, the transaction may fail. If you change your mind about the transaction after a transfer is settled to the recipient’s bank, you may not be able to revoke the transfer and retrieve your funds from the recipient.

If you make the transfer in Euro to an account in a country within the European Union, your transfer will be settled no later than the end of the next business day. Other transfers within the European Union will be settled to the recipient’s bank in less than 4 business days. The settlement time for other transfers will depend on various factors, including processing times or intermediary banks and additional regulatory checks. Transfer orders received outside of working hours (08:00 – 16:00 CET/CEST) on business days or outside of business days are considered to be received at 08:00 AM CET on the next business day.

If you make a transfer to a country outside of the SWIFT system, additional charges applied by correspondent or recipient banks may be incurred, which cannot be known prior to making the transfer. In these cases, you will be asked to bear the additional costs.

You will not be able to transfer funds from your account if the usable balance of that account is not sufficient to complete the transfer.

(c) Paysend Global Transfer Buddies

Paysend Global Transfer Buddies is another method of transferring funds that allows you to make transfers to other Paysend Global Transfer users using a phone number, without knowing their actual account number.

If the recipient is also a Paysend Global Transfer user, the transfer will be settled on the recipient’s account instantly. In case the recipient is not a Paysend Global Transfer user, an SMS invitation will be sent to the phone number you provide. The recipient will be able to access the funds by registering for a Paysend Global Transfer Account.

(d) Making Payments

You can easily make payments with your Paysend Global Transfer Card at any point of sale or on the internet. You can also use Paysend Global Transfer Pay for your online purchases if the method is accepted by the seller.

Paying with Paysend Global Transfer Card or Paysend Global Transfer Pay is not subject to any additional fees or charges unless you are prompted before you approve the transaction that additional third-party charges will apply.

In some online stores, you may encounter Paysend Global Transfer Pay, our payment method that works with a Paysend Global Transfer QR code. To use this payment method, you just need to scan the code with your phone camera or use the special function in the Paysend Global Transfer App. Paysend Global Transfer Pay allows transactions to be made immediately after approval.

(e) Exchanging Currencies

You can exchange currencies at attractive exchange rates. Choose between the currencies available on your account. Currency exchange is instantaneous as long as you have sufficient funds at the time of the transaction.

If you do not have sufficient funds to cover the transaction or payment amount in the account that you choose, Paysend Global Transfer will automatically exchange and withdraw the necessary amount from your other currency accounts in the following order: EUR, USD, GBP, PLN, HKD.

6. Negative Balance

Your Paysend Global Transfer Account may have a negative balance due to reasons such as Paysend Global Transfer Card transactions, waived cashbacks, charges and fees, error corrections, waived chargeback refunds, or other amounts you may incur pursuant to these terms. Any negative balance is covered automatically from your other accounts (please see the “Exchanging Currencies” section above) or the future top-ups to your accounts. In the absence of sufficient funds in your other Paysend Global Transfer accounts to cover the negative balance, such negative balance is an unauthorized debt owed to Paysend Global Transfer LLC.

You must repay such debt in full within 5 days from the moment of its occurrence. If an amount sufficient to cover the outstanding balance is not deposited into your respective Paysend Global Transfer account within the specified period, you will be charged interest at the rate of 0.5 percent of the outstanding balance for each day of delay, or the maximum interest rate permitted by law.

In connection with the occurrence of a debt, you must indemnify Paysend Global Transfer LLC for the losses and damages incurred in full, as well as all actual costs incurred by Paysend Global Transfer to collect this debt, including but not limited to:

• Costs of legal aid
• Costs of legal services
• Costs of document translations
• Costs of notarization of necessary documents
• Costs of conducting necessary examinations
• Court fees
• Necessary state duties and other necessary expenses

Accordingly, if you do not pay your negative balance within 5 days, Paysend Global Transfer has the right to initiate debt recovery processes, apply to the courts, or otherwise request injunction or interim relief for the purpose of recovering any unpaid negative balance. If we send you a demand letter for overdue payments, you will be charged an additional fee based on your address (6,82 PLN for Poland; 20 PLN for other countries).

If you have both an individual and a business account (as a sole trader) with Paysend Global Transfer, you give us permission to cover negative balances and other due receivables of your business account from your individual account.

7. How to keep Paysend Global Transfer secure

You must keep all login credentials, passwords, passcodes, Paysend Global Transfer Cards, PINs, payment instruments, or the devices/mobile numbers identified with Paysend Global Transfer and any other means of authentication safe from theft or unauthorized access by other people.

You must keep all your software on all electronic devices that are being used to benefit from Paysend Global Transfer services up to date to ensure the security of the devices and the networks being used (e.g., antivirus software and firewalls).

Contact our Paysend Global Transfer User Support immediately via [email protected] if you suspect that any login credentials, passwords, Paysend Global Transfer Cards, or the devices/mobile numbers identified with Paysend Global Transfer are lost, stolen, misappropriated, or otherwise breached by unauthorized third parties.

8. What if Paysend Global Transfer is disturbed?

You can reach us and report your claim or complaint via chat in the app, email at [email protected], or by choosing a transaction in your Paysend Global Transfer app and pressing the HELP and "Get Refund” buttons.

When you contact us via e-mail, please send your message from the same e-mail address you have provided to Paysend Global Transfer. If this is not possible, please let us know, and we will try to solve this issue by asking you to provide additional verification to clarify your identity.

Languages we use for claims/complaints communication: English, Polish, and/or the official language of your country of residence, unless otherwise agreed.

When you contact us, please provide as much information as possible regarding your complaint or claim.

(a) I did not authorize this transaction

If you have acted according to the “How to keep Paysend Global Transfer secure” section above, but you still suspect that a transaction was made from your Paysend Global Transfer Account without your authorization, you have 13 months from the date of the transaction to inform us and receive a refund. Unless we find that you have acted fraudulently or you have not complied with your security obligations mentioned above, we will refund the transaction back to your account by the end of the next business day.

(b) I have a problem with my Paysend Global Transfer Card payment

i. I have authorized the payment with my Paysend Global Transfer Card, but the amount of the payment was not specified at the time, and it was more than what I reasonably could have expected.

If the recipient of your payment is located in the EEA, you can request a refund for the aforementioned payments within 8 weeks from the date of the payment. Once you provide us with all the relevant documents and information which proves these points, we will refund you the full amount within 10 business days.

ii. Paysend Global Transfer CARE: I have another problem with my Paysend Global Transfer Card payment or the service/product I have purchased

Paysend Global Transfer offers a special customer care service called Paysend Global Transfer Care. Whenever you use your Paysend Global Transfer Card to pay for goods or services and you are not satisfied with the product or the service you receive, you can contact Paysend Global Transfer Care instead of the merchant. We will contact the merchant on your behalf and try to resolve your issues directly with them.

By applying to Paysend Global Transfer Care, you grant us your permission to contact the merchant on your behalf for the resolution of your dispute with them. For that purpose, if necessary, we may ask you to execute a written power of attorney.

9. Losing Paysend Global Transfer

(a) Suspension of your Paysend Global Transfer Account

If you do not make any successful transaction using your Paysend Global Transfer Account or your Paysend Global Transfer Card for 6 consecutive months, we may suspend your Paysend Global Transfer Account for security purposes. In order to reactivate your account, contact us and provide us with up-to-date documents that would allow us to reactivate your account. During the suspension period, you will not be charged for the services which have been suspended.

We may also suspend whole or part of our services immediately if we reasonably suspect or determine that:

• You repetitively or persistently breach Paysend Global Transfer terms that are applicable to you;
• You provided us with false or misleading information or documentation, or you failed to keep us up-to-date with your personal or contact data, or failed to provide us with the documents and/or information we requested in relation to the periodical review of your personal data and/or your conducted payment transactions within the indicated timeframe;
• You used or may use Paysend Global Transfer services for criminal activities, or you have violated applicable laws or regulations, especially regarding AML/CTF regulations;
• You used or may use Paysend Global Transfer services for malicious, illegal, or immoral purposes, or in a way which may harm Paysend Global Transfer, Paysend Global Transfer employees, or Paysend Global Transfer business partners’ reputation or business, or you are abusing Paysend Global Transfer’s system, or you are in material breach of your obligations under these, or any other terms of Paysend Global Transfer agreed by you;
• You used external tools that were designed to manipulate data or influence the flow of money in order to avoid liabilities or gain unfair, fraudulent, or illegal advantages or other such benefits;
• You failed to pay any fees, or you failed to pay any other financial obligation to us in a timely manner for 2 months in a row;
• Your actions may cause undue harm to the reputation of Paysend Global Transfer, or cause undue losses or monetary sanctions to Paysend Global Transfer;
• You are no longer resident in one of the countries eligible for creating a Paysend Global Transfer account;
• You have duplicate Paysend Global Transfer memberships;
• You are using the services to send payments to or receive payments from, or in connection with a transaction related to a country on the prohibited jurisdictions list;
• You are using the services for activities related to those provided on the prohibited activities list;
• You use the individual account to perform business activities (in such a case we can ask you to apply for a business account);
• You abuse Paysend Global Transfer’s services (e.g., you have ordered an unreasonable amount of Paysend Global Transfer Cards or made an unreasonable number of transactions in a short period of time);
• Paysend Global Transfer becomes aware of your death, loss of legal capacity, bankruptcy, or insolvency;
• Paysend Global Transfer receives a legal notification regarding a freezing order on your assets or another injunction has been claimed by a third party;
• The security of your Paysend Global Transfer app or Paysend Global Transfer Card was breached, your login credentials have been disclosed to third parties, or your funds need to be protected.

In case the services are suspended due to reasons connected with points (iii) and (vi) above, the suspension is given for a period of 30 days, with the right to extend it for an unlimited number of times until the funds in question are fully reverted or the suspicion has been cleared.

We use the suspension period to investigate the matter and to communicate with you. During this time, we may decide if we want to end the suspension with or without certain conditions, or we may decide to terminate our agreement.

(b) Termination of your Paysend Global Transfer Account

We conclude the agreement for an indefinite period. It applies until it is terminated by you or us.

You can terminate your agreement at any time, with one month's notice effective at the end of the month. You can send us your request for termination via the chat function, the “close account” button in the Paysend Global Transfer app, or by sending us an email from the address you have registered with Paysend Global Transfer to [email protected]. When you contact us for termination, you should provide us with account details to transfer any funds that may remain in your account at the day of termination.

If we terminate your agreement, we will notify you 60 days in advance.

We may terminate the agreement immediately if we reasonably suspect or determine that:

• You repetitively or persistently breach Paysend Global Transfer terms that are applicable to you;
• You provided us with false or misleading information or documentation, or you failed to keep us up-to-date with your personal or contact data, or failed to provide us with the documents and/or information we requested in relation to the periodical review of your personal data and/or your conducted payment transactions within the indicated timeframe;
• You used Paysend Global Transfer services for criminal activities, or you have violated applicable laws or regulations, especially regarding AML/CTF regulations;
• You used Paysend Global Transfer services for malicious, fraudulent, illegal, or immoral purposes, or in a way which may harm Paysend Global Transfer, Paysend Global Transfer employees, or Paysend Global Transfer business partners’ reputation or business, or you are abusing Paysend Global Transfer’s system, or you are in material breach of your obligations under these, or any other terms of Paysend Global Transfer agreed by you;
• You used external tools that were designed to manipulate data or influence the flow of money in order to avoid liabilities or gain unfair, fraudulent, or illegal advantages or other such benefits;
• You are no longer resident in one of the countries eligible for creating a Paysend Global Transfer account;
• You have duplicate Paysend Global Transfer memberships;
• You are using the services to send payments to or receive payments from, or in connection with a transaction related to a country on the prohibited jurisdictions list;
• You are using the services for activities related to those provided on the prohibited activities list;
• You abuse Paysend Global Transfer’s services (e.g., you have ordered an unreasonable number of Paysend Global Transfer Cards or made an unreasonable number of transactions in a short period of time);
• Paysend Global Transfer becomes aware of your death, loss of legal capacity, bankruptcy, or insolvency;
• Paysend Global Transfer is required under applicable laws and regulations to terminate its relations with you;
• Your Paysend Global Transfer membership remains suspended for more than 6 months.

We will specify the reasons for terminating your account. However, if your account has been terminated for reasons connected to points (iii) or (iv) above, Paysend Global Transfer may not be able to indicate the reasons for termination due to regulatory restrictions applicable to Paysend Global Transfer.

If you have funds remaining in your Paysend Global Transfer account at the moment of termination, we will return them to another account provided by you. In cases of termination based on points (iii) or (iv) above, Paysend Global Transfer can return the funds to your own account held at another financial institution. Where possible, we will return the remaining funds to you in the same currency of the relevant Paysend Global Transfer account. In other cases, where a refund in your account’s currency is not possible, we will convert your funds to EUR and transfer them via an available channel.

Standard transfer fees will be applied for this refund operation. You may be charged an additional manual operation fee in case the transfer of the remaining funds requires manual input, such as currency conversion or initiation of the refund operation. If the account balance does not cover the transaction fees, Paysend Global Transfer may request the settlement of unpaid amounts separately.

In case it is not possible to return the remaining funds due to circumstances independent of Paysend Global Transfer or if the owner of the funds is not known, Paysend Global Transfer may book the funds on a technical account until the entitled party duly requests their return.

When possible, we will notify you why we are suspending or terminating our cooperation as soon as we can.

Unless you opted out of receiving such emails, you will receive the breakdown of all transactions completed using Paysend Global Transfer services, up to 36 months before the date of termination. We may refuse to provide such information if we have grounds to believe that access to the Paysend Global Transfer account was unauthorized or fraudulent.

10. Legal Liability

If we incur any losses or damages (including but not limited to fines from international payment card organizations, other financial institutions, or supervisory bodies) resulting from your breach of these terms or applicable laws and regulations, we may reflect these amounts to you or freeze the relevant portion of your funds until the dispute is resolved. We may also follow debt recovery processes or other legal remedies for the recovery of such amounts.

The grounds for termination listed under subsections 9.b.ii, 9.b.iii, 9.b.iv, 9.b.v, 9.b.vii, 9.b.viii, 9.b.ix, 9.b.x are considered, among others, as material breaches of this contract.

We have the right to withhold the portion of the funds that are subject to an unresolved dispute between you and us or an investigation relating to AML/CTF or similar issues under the applicable laws, until such dispute or investigation is resolved.

If you have funds in your Paysend Global Transfer account that were transferred due to an error, or abuse of Paysend Global Transfer's system, or illegal activities, or have any unpaid fees or commissions, applicable fines, losses, or damages incurred by us due to your breach of these terms, other Paysend Global Transfer terms applicable to you, agreements between you and Paysend Global Transfer, or any applicable laws, we are entitled to unilaterally deduct such funds from your Paysend Global Transfer account.

We disclaim all liability for indirect or consequential damages or losses or for force majeure events which are beyond our reasonable control.

We are not responsible for any loss or damage you may incur as a result of the termination or suspension of Paysend Global Transfer’s services pursuant to these terms.

11. Paysend Global Transfer Communication

We will communicate with you via the Paysend Global Transfer App or via the email address, residence address, or phone number you provided us. For security purposes, the Paysend Global Transfer App is always the primary method of communication.

By using our services, you agree and acknowledge that Paysend Global Transfer or its agents may serve legal notices, including demand letters, or letters connected to court or bailiff proceedings (collectively referred to as "Legal Notices") upon you by email. Legal Notices served by email shall be deemed received and effective on the date of transmission, provided that the sender does not receive an undelivered or similar error message. The email address you have registered with Paysend Global Transfer is deemed to be the valid delivery address.

You are responsible for keeping your email address up to date and notifying Paysend Global Transfer without delay in the event of a change in the address.

12. Changes in Paysend Global Transfer Terms

If we make any changes to these terms, we will notify you by email or push notification on the Paysend Global Transfer App 60 days in advance. Changes to these terms may be made without prior notice to you and shall be effective immediately, only if they are required by law, relate to the addition of a new Paysend Global Transfer service, introduce extra functionality to an existing Paysend Global Transfer service, reduce the fees applicable to Paysend Global Transfer services, or involve style or grammar corrections, or the changes do not reduce or limit your rights, increase your liability, or create an adverse effect on you.

Furthermore, if we need to make changes in the fees or commissions due to an increase in our costs or due to inflation, the changes we make in the applicable fees or fee plans may be effective immediately.

You may accept or reject proposed changes to these Paysend Global Transfer terms before they come into effect. If you agree with the changes, no further action is required, and the changes will take effect on the date specified.

If you notify us of your disagreement with the proposed changes, it will be deemed a notice that you wish to terminate these terms on the date the changes are set to take effect, unless you provide another date in accordance with these terms.

13. Paysend Global Transfer Privacy We process your personal data mainly for the purpose of performing the service and fulfilling obligations resulting from legal provisions. Details on the purposes of processing, the rules we apply, and your rights can be found in our Privacy Policy. 14. Final Provisions The entire text of these Paysend Global Transfer terms, as well as any documents derived from it, has been written in English. These Paysend Global Transfer terms may be translated into other languages; however, in the event of any discrepancy between the original text and the translated versions, the English version shall prevail. You confirm that you possess the legal capacity required under the applicable law for the execution of these terms. Paysend Global Transfer shall, in all cases, act as an independent party and does not control or assume responsibility for the products and services paid for using Paysend Global Transfer services. Paysend Global Transfer shall not be responsible for the performance of any transaction entered into between the purchaser, seller, or any other party and you, unless otherwise stated in separate agreements between you and Paysend Global Transfer. You shall not have the right to assign your rights and obligations arising from these terms to third parties without Paysend Global Transfer's prior written consent. Paysend Global Transfer reserves the right to assign its rights and obligations under these terms to third parties at any time without your consent, provided that such assignment does not conflict with the law. If any provision of these terms is found to be invalid, this shall not affect the validity of the remaining provisions or other agreements between you and Paysend Global Transfer. These Paysend Global Transfer terms shall be published on Paysend Global Transfer’s website in English and any other languages if translated